KPD e-News Release: AT&T Mobility 9-1-1 Issue Appears to be Resolved

Kingsport Police Department

200 Shelby Street • Kingsport, TN 37660

ThomasMPatton • 423-229-9433 (Desk) • 423-224-2786 (FAX)

SUBJECT: AT&T Mobility 9-1-1 Issue Appears to be Resolved
DATE: March 8, 2017
On March 8, 2017 at approximately 10:30 PM, the Kingsport Emergency Communications Center was informed that the 9-1-1 calling issue effecting Tennessee AT&T Mobility customers appears to have been resolved.

If for any reason anyone continues to experience issues, the non-emergency number, 423-246-9111, is always an option, as is calling from a phone serviced by a different carrier. Any future issues should also be reported immediately.

As previously released:

On the evening of March 8, 2017, the Kingsport Emergency Communications Center, also known as Kingsport 9-1-1 and Kingsport Central Dispatch, received notification that AT&T Mobility is experiencing a cellular service outage throughout the State of Tennessee.

This issue is impacting customers’ ability to dial 9-1-1 in some areas. There are no issues with Kingsport 9-1-1 or the statewide 9-1-1 system, only with the ability for AT&T Mobility customers’ ability to currently access it. AT&T Mobility is currently working to rectify the problem.

In the meantime, if any Kingsport area residents are experiencing an emergency and having difficulty calling 9-1-1, they should immediately hang up and use one of the following alternate methods:

1) Call the Central Dispatch non-emergency number, 423-246-9111, instead, or

2) Dial 9-1-1 from another phone not serviced by the AT&T Mobility cellular network.

Citizens are STRONGLY DISCOURAGED from conducting personal evaluations of their phone lines by calling 9-1-1 as a test, as this could inundate Kingsport Central Dispatch with non-emergency test calls and potentially interfere with true emergency communications.

An updated release will be issued as soon as Kingsport 9-1-1 is notified that this matter has been resolved.

Thomas M. Patton, Public Information Officer

Kingsport Police Department Professional Standards Unit

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